The Masters: a golf tournament unlike any other and a demonstration of hospitality and class that is unmatched.
I went to this past Masters tournament with my dear friend, and being in the hospitality industry, the main thing I noticed was the service. Everyone was beyond kind and respectful. Servers went out of their way to make sure we were tended to and enjoying ourselves. The kindness of everyone was contagious.
If The Masters taught me anything, it was that if your employees are friendly, it creates a whole environment of kindness and respect. Because everyone was treated so well by the staff from attendees to participants, everyone in turn treated each other with warmth as well.
Kindness is contagious. By fostering an environment where our employees are lovely, our guests will notice and be kind to our teams and other guests in return. They will be more friendly, warm and open to sharing a space with others.
The Masters Tournament is a master of hospitality. They are setting the industry standard of treating guests and fostering a hospitable and kind environment.
Make sure in your business you are doing the same. To differentiate yourself from the rest, I challenge you to establish the industry standard of quality, style, and service at your establishment.
Lead by example and become the master of your own field.
